Question 1

What is the best way to transport my Luxe & Lilac cupcakes?

Accepted Answer

Hold your Luxe & Lilac cupcake box level and from underneath.  Handle with care.  Place the cupcakes on a flat surface in your vehicle, not on a seat.  Locate a secure space where the cupcake box is less likely to slide around, like on the floor behind the driver’s seat.  Turn the A/C on in your vehicle to keep your Luxe & Lilac cupcakes cool.  As always, please drive carefully!
 
Please take the time to inspect your cupcakes at pickup.  Once you have them, Luxe & Lilac cannot be responsible for any damages that may occur to them.  Thanks for your understanding.

Question 2

What is the best way to store my Luxe & Lilac cupcakes?

Accepted Answer

When your Luxe & Lilac cupcakes are picked up, they’ll be frozen for transport. And they’ll keep in your freezer for one to two days just fine. But, please, don’t store them past that.  Do not store them in the refrigerator.  When you’re ready to serve, simply place the cupcake box on your counter in a cool spot away from direct sunlight and let thaw at room temperature for two hours.

Question 3

Can my Luxe & Lilac cupcakes be served outside on warm days?

Accepted Answer

If it’s a warm day, be aware that buttercream melts!  It’s best to keep your cupcakes indoors at room temperature and brought outside when ready to serve and be enjoyed.

FREQUENTLY ASKED QUESTIONS

The Basics

Can I change my pickup date or time after my order was confirmed?

What if I need to cancel my order?

What if a cancellation needs to be made less than 6 days prior to scheduled pickup?

What if I need to make a change to my order once it is placed?

What if I am not completely satisfied with my order?

What is the best way to transport my Luxe & Lilac cupcakes?

What is the best way to store my Luxe & Lilac cupcakes?

Can my Luxe & Lilac cupcakes be served outside on warm days?

Do you accommodate custom orders?

Do you offer special Luxe & Lilac cupcake arrangements around major holidays?

Where do I pick up my Luxe & Lilac cupcakes?

Do you provide delivery options?

Do you offer gluten and/or dairy free options?

What is the best way to contact you?

How do I place an order?

Why is payment due to secure my order?

Paid by credit card?

Want to pay via Zelle?

Why is tax added to my order?

Why do I need to select a specific pickup time?

Placing an Order

How do I place an order?

Why is payment due to secure my order?

Paid by credit card?

Want to pay via Zelle?

Why is tax added to my order?

Why do I need to select a specific pickup time?

Canceling or Making Changes to an Existing Order

Can I change my pickup date or time after my order was confirmed?

What if I need to cancel my order?

What if a cancellation needs to be made less than 6 days prior to scheduled pickup?

What if I need to make a change to my order once it is placed?

What if I am not completely satisfied with my order?

Care Instructions

What is the best way to transport my Luxe & Lilac cupcakes?

What is the best way to store my Luxe & Lilac cupcakes?

Can my Luxe & Lilac cupcakes be served outside on warm days?